I just transitioned into a customer success role, anyone have any experience with this?
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Congratulations to you Hayley. I've not been in such a role. If this is similar to Account Management I've worked with many sitting on the other side as the buyer. So I'm happy to give you insight on that basis. Good luck with your new role.
Written 3 years ago2
I was in a client service role as an Account Manager for many years, so would be happy to share my experiences with you.
What role were you doing before? Are there particular aspects of the new role you would like to focus on?
All the best,